Technology is ubiquitous. Yet some facility managers may not know how to harness the potential of technology or are unaware of how powerful specific technology can be. A common device that most business professionals already employ daily is the mobile device. With a BlackBerry, iPhone, or personal digital assistant, most users typically place calls or receive text messages, while the more sophisticated device owners receive and send e-mails and browse the Internet religiously.
Driving "smart phone" development is the mobile phone application, or "app." Pioneered by Apple Inc.'s iPhone, a mobile app allows users to download a program from the Internet or third-party software, such as Apple's iTunes, and install it on their mobile device. Independent programmers typically develop apps — usually using a "software development kit" supplied by the company that manufactures the mobile device. This kit specifies the guidelines that the programmer must follow as they develop the app.
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